Terms of Service
Last updated: 24 September 2026
1. Who we are
The website www.abanuc.com (hereinafter "ABANUC") is owned by BOXNOX, S.L., Tax ID (NIF) B84084474, with registered office at C/ Guzmán el Bueno, 127, 28003 Madrid (Spain), registered in the Commercial Register of Madrid. You can contact us at abanuc@abanuc.com or on +34 91 446 51 21 (Monday to Friday, 10:00 to 15:30 CET).
2. Purpose and acceptance
These terms govern the use of the website and the purchase of products through it. By placing an order, the customer declares that they are over 18 years of age and accepts these terms in the version published at that time. We recommend that you save or print a copy. The contract may be concluded in Spanish, English, Italian or Portuguese.
These terms do not limit the rights granted to consumers by law, in particular Spanish Royal Legislative Decree 1/2007 of 16 November approving the consolidated text of the General Law for the Protection of Consumers and Users (TRLGDCU), Law 34/2002 on information society services and electronic commerce (LSSI) and Law 7/1996 on Retail Trade.
3. Products and prices
The main characteristics of each product are described on its product page. Images are for guidance only and packaging may vary depending on the batch or the brand.
Prices are shown in euros and include applicable VAT. Shipping costs are not included in the product price: they are calculated according to the destination and the order value and are shown before you confirm your purchase (see the Shipping Policy). Shipments to destinations outside the customs territory of the European Union may be subject to taxes or duties in the destination country.
If, due to an obvious typographical or technical error, a product is displayed at a manifestly incorrect price, we will inform you and you may either confirm the order at the correct price or cancel it and receive a full refund of the amount paid.
4. How to buy
- Add the products to your basket.
- Enter your contact details and delivery address, and choose the shipping method.
- Review the order summary, including the total price, shipping costs and taxes, and correct any errors before continuing.
- Select the payment method and click the purchase button, which entails an obligation to pay.
Once your order has been placed, you will receive a confirmation email with the details of your purchase. The contract is concluded upon that confirmation. ABANUC keeps the electronic record of the order, which the customer can request by writing to abanuc@abanuc.com.
Sales are subject to stock availability. If a product is unavailable after payment, we will inform you and refund the corresponding amount without delay and, in any event, within 14 calendar days.
5. Payment methods
We accept credit or debit cards, PayPal, Google Pay and Klarna (including any instalment options Klarna may offer for your purchase). We do not accept cash on delivery. Payments are processed through secure payment gateways and ABANUC does not store your full card details.
6. Shipping and delivery
Destinations, costs and estimated delivery times are set out in the Shipping Policy. Unless otherwise agreed, we will deliver your order within a maximum of 30 calendar days from its confirmation. If we are unable to meet that deadline, we will let you know and you may cancel the order and recover the amount paid. The risk of loss of or damage to the products passes to the customer upon receipt.
7. Right of withdrawal
If you are a consumer, you have 14 calendar days from receipt of your order to withdraw from the purchase without giving any reason, under Articles 102 to 108 of the TRLGDCU. The right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery (Article 103(e) TRLGDCU), such as opened perfumes, cosmetics or candles. The procedure, refund deadlines and withdrawal form are set out in the Returns and Withdrawal Policy.
8. Legal guarantee
ABANUC is liable for any lack of conformity of the products that becomes apparent within 3 years of delivery, in accordance with Articles 114 et seq. of the TRLGDCU. Unless proven otherwise, any lack of conformity that becomes apparent within the first 2 years is presumed to have existed at the time of delivery.
In the event of a lack of conformity, you may request the repair or replacement of the product free of charge and, where applicable, a price reduction or termination of the contract. To make a guarantee claim, write to us at abanuc@abanuc.com stating your order number and the problem, with photographs if possible. The guarantee does not cover wear and tear from normal use of the product or damage caused by improper use or storage.
9. Use of the website and customer account
Users undertake to use the website lawfully and not to introduce content or programs that could damage it or affect other users. If you create an account, you are responsible for keeping your login details confidential. ABANUC may suspend accounts used fraudulently or in breach of these terms.
10. Liability
ABANUC shall not be liable for interruptions to the website due to technical or maintenance reasons, or for damage not attributable to it. Nothing in these terms excludes or limits ABANUC's liability towards consumers where the law does not permit it.
11. Intellectual property
The content of the website belongs to ABANUC or to its legitimate owners. See the Legal notice.
12. Data protection
The personal data you provide are processed in accordance with the Privacy and Cookies Policy.
13. Changes to these terms
ABANUC may amend these terms to adapt them to legal or service changes. Each order is governed by the terms in force at the time it is placed.
14. Applicable law, complaints and jurisdiction
These terms are governed by Spanish law, without prejudice to the mandatory consumer protection rules of the customer's country of residence.
If you have any complaint, please write to us at abanuc@abanuc.com and we will reply as soon as possible and, in any event, within 30 days. Official complaint forms (hojas de reclamaciones) are available on request. You may also contact the consumer affairs services of your region or the Spanish Consumer Arbitration Boards (Juntas Arbitrales de Consumo).
For any dispute with a consumer, the courts of the consumer's place of residence shall have jurisdiction.