Shipping

Last updated: 24 September 2026

Shipping

We ship ABANUC orders from Madrid (Spain) with GLS. Shipping costs are calculated automatically based on the delivery country and the order value, and are shown before you complete your purchase.

Costs and delivery times by destination

Destination Shipping cost Estimated delivery
Mainland Spain Free from €40. Orders under €40: €4.90 1-3 business days
Balearic Islands Free from €40. Orders under €40: €4.90 2-4 business days
Canary Islands €60 7-10 business days
Ceuta and Melilla €40 7-10 business days
Mainland Portugal Free from €40. Orders under €40: €4.90 1-4 business days
Italy Free from €120. Orders under €120: €17.50 4-10 business days
Germany, Austria, Belgium, Slovakia, Luxembourg, the Netherlands and Poland €14.50 2-7 business days
Czechia, Croatia, Denmark, Slovenia and Hungary €15.50 2-7 business days
France €17.50 2-7 business days
Switzerland and Liechtenstein €18.50 2-7 business days
Estonia, Greece, Ireland, Latvia, Lithuania, Monaco, Romania, San Marino and Serbia €20.50 2-7 business days
Cyprus and Malta €29.50 2-7 business days
Sweden €33.50 2-7 business days
Finland €34 2-7 business days

Delivery times are estimates and start from when the order leaves our warehouse. Orders placed on Fridays after 14:00, at weekends or on public holidays are prepared on the next business day. During special campaigns, promotions or holidays, delivery may take longer. In any event, we will deliver your order within a maximum of 30 calendar days from its confirmation.

Customs and taxes

Shipments to the Canary Islands, Ceuta, Melilla, Switzerland, Liechtenstein and Serbia leave the customs or tax territory of the European Union and may be subject to customs procedures, duties or import taxes in the destination country, payable by the recipient. These procedures may extend the delivery time.

Tracking and delivery changes

When GLS collects your order, you will receive an email or WhatsApp message with tracking information. From that message you can, where available in your area, change the delivery address or choose a GLS pickup point.

We can modify or cancel an order as long as it has not left our warehouse. Once it has been handed over to GLS, it can no longer be modified or cancelled, but you can exercise your right of withdrawal once you receive it.

In-store pickup

If available for your purchase, you can choose to collect your order free of charge from ABANUC Salesas (Plaza de las Salesas, 10, 28004 Madrid) or ABANUC Zaragoza (Calle San Ignacio de Loyola, 1, 50008 Zaragoza).

Delivery issues

If your order arrives damaged, incomplete or with the wrong product, please email us as soon as possible, preferably within 24 hours of receipt, at abanuc@abanuc.com or call us on +34 91 446 51 21 (Monday to Friday, 10:00 to 15:30 CET). This does not limit your guarantee rights.

Returns

  • Period: you have 14 calendar days from receipt of your order to withdraw from the purchase, without giving any reason.
  • How: email us at abanuc@abanuc.com with your name, order number and the products you wish to return. We will acknowledge receipt and tell you how to send them back.
  • Condition of the products: for health and hygiene reasons, perfumes, cosmetics, candles and other sealed products can only be returned if they have not been unsealed.
  • Return costs: borne by the customer, unless the product is defective or incorrect.
  • Refund: we will refund the order amount, including standard shipping costs, within a maximum of 14 calendar days from your request, using the same payment method. We may wait until we receive the products or proof that they have been sent.
  • Guarantee: all products carry a 3-year legal guarantee against lack of conformity.

You will find all the details and the withdrawal form in our Returns and Withdrawal Policy.