Shipping, Orders and Payments
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We ship to Spain (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla), mainland Portugal, Italy and the following European countries: Austria, Belgium, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Poland, Romania, San Marino, Serbia, Slovakia, Slovenia, Sweden and Switzerland.
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Yes. When placing your order, select the in-store pickup option if it is available for your purchase.
You can currently collect orders at:
ABANUC Salesas
Plaza de las Salesas, 10
28004 MadridABANUC Zaragoza
Calle San Ignacio de Loyola, 1
50008 Zaragoza -
Yes. You have 14 calendar days from receipt of your order to withdraw from the purchase, without giving any reason. Email us at abanuc@abanuc.com with your name, order number and the products you wish to return.
For health and hygiene reasons, perfumes, cosmetics, candles, sample packs and other sealed products can only be returned if they have not been unsealed. Return costs are borne by the customer, unless the product is defective or incorrect.
We will refund the order amount, including standard shipping costs, within a maximum of 14 calendar days. See our Returns and Withdrawal Policy.
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If you have received an incorrect, damaged or faulty product, please contact us as soon as possible, preferably within 24 hours of receiving your order, with photographs of the product and the packaging.
You can do so via:
Phone: +34 91 446 51 21
Email: abanuc@abanuc.comWe will review the case and help you resolve it as quickly as possible, at no cost to you. All our products also carry a 3-year legal guarantee.
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If you experience any problem with your payment, please contact us and we will try to help you as soon as possible:
Phone: +34 91 446 51 21
Email: abanuc@abanuc.com -
Yes. We work with GLS to handle our deliveries.
Once GLS has collected your order, you will automatically receive an email or WhatsApp notification with the delivery details.
From that message you can manage the options available for your shipment, such as changing the delivery address or choosing a GLS pickup point, provided these options are available for your order and delivery area.
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We can modify or cancel an order as long as it has not yet left our warehouse.
To request a change or cancellation, please contact us as soon as possible:
Phone: +34 91 446 51 21
Email: abanuc@abanuc.comIf the order has already been handed over to GLS, we will not be able to modify or cancel it. In that case, you can manage the available delivery options directly through the communications sent by the carrier.
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Yes. You can place your order as a gift at no additional cost.
However, we do not currently offer personalised messages, dedications or notes to be included with orders.
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We offer sample packs that let you try a selection of perfumes before deciding on a full-size bottle.
When you buy one of our sample packs, you will receive a €20 discount to use on your next purchase.
This way, you can try the fragrances at your leisure on your own skin and then choose the one that best suits your taste.
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No. We do not currently accept cash on delivery.
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You can pay for your order by credit or debit card, PayPal, Google Pay or Klarna.
With Klarna you can also access the instalment payment options available for your purchase.
Shipping costs and delivery times
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Free shipping on orders over €40.
For orders under €40, shipping costs €4.90.Estimated delivery time: 1 to 3 business days.
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Free shipping on orders over €40.
For orders under €40, shipping costs €4.90.Estimated delivery time: 1 to 4 working days.
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Shipping costs €14.50.
Estimated delivery time: 2 to 7 business days. -
Shipping costs €14.50.
Estimated delivery time: 2 to 7 business days.
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Shipping costs €15.50.
Estimated delivery time: 2 to 7 business days.
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Shipping costs €60, regardless of the order value.
Estimated delivery time: 7 to 10 working days, excluding any customs procedures.
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Free shipping on orders from €120.
For orders under €120, shipping costs €17.50.Estimated delivery time: 4 to 10 business days.
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Shipping costs €14.50.
Estimated delivery time: 2 to 7 business days.
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Between €14.50 and €34, depending on the country. Ceuta and Melilla: €40.
Estimated delivery time: 2 to 7 business days. See the full table in our Shipping Policy.
Security and Privacy
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Yes. Our online store runs on Shopify as its e-commerce platform and has security systems in place to protect the information and transactions made during the checkout process.
Shopify complies with the PCI DSS standard, designed to ensure the secure handling of card payment data.
Payments are processed through secure payment providers. ABANUC does not directly store your full bank card details.
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ABANUC is part of BOXNOX, S.L., a company specialising in niche perfumery, cosmetics and beauty.
BOXNOX was founded in 2003 by Pedro Ros and Guillermo Jiménez and operates both in brand distribution and in retail through ABANUC.
At BOXNOX we select and work with perfumery, cosmetics and personal care brands with a distinct identity, bringing them to the market through our distribution channels and ABANUC stores.
BOXNOX, S.L.
CIF: B-84084474
C/ Guzmán el Bueno, 127
28003 Madrid, Spain -
At ABANUC we process your personal data in accordance with current data protection legislation, including the General Data Protection Regulation (GDPR).
We use your data solely for the purposes necessary to manage your relationship with ABANUC: processing orders, managing deliveries and returns, responding to enquiries and, where you have given your consent, sending marketing communications.
You can find all the information on how your data is processed, the applicable legal bases and how to exercise your rights in our Privacy Policy.
If you have any questions about your personal data or wish to exercise your rights of access, rectification, erasure, objection, restriction or portability, you can write to us at abanuc@abanuc.com
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We only collect the data needed to manage your relationship with ABANUC, such as your contact details, information relating to your orders, delivery addresses and certain interactions with our online store.
This data may be used to manage your purchases, process payments, make deliveries, handle returns, respond to enquiries, prevent fraud and, where applicable, send authorised marketing communications.
Detailed information about each processing activity, its purpose and its legal basis can be found in our Privacy Policy. The GDPR specifically requires these purposes and legal bases to be communicated to users transparently
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In order to provide our services, certain data may be processed by providers who work with ABANUC, for example shipping companies, payment providers, technology services or our e-commerce platform.
These providers may only access the information necessary to provide the relevant service, and the processing must be carried out in accordance with applicable data protection regulations.
You can find more detailed information about the recipients and providers involved in processing your data in our Privacy Policy.
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You may exercise the rights granted to you under data protection legislation, including the rights of access, rectification, erasure, objection, restriction of processing and data portability, where applicable.
You may also withdraw your consent for any processing based on it, without affecting the lawfulness of processing carried out before its withdrawal.
To exercise your rights, you can contact us at abanuc@abanuc.com.
The GDPR expressly recognises these rights and establishes that the procedures for exercising them must be accessible and straightforward.
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Our website uses cookies and similar technologies that are necessary for the shop to function and, depending on your preferences, may also use technologies related to analytics, personalisation or advertising.
You can accept, reject or configure non-essential cookies through the preference manager available on our website, and find detailed information in our Cookie Policy.
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The data controller for your personal data is BOXNOX, S.L., the company responsible for ABANUC.
BOXNOX, S.L.
Tax ID (CIF): B-84084474
C/ Guzmán el Bueno, 127
28003 Madrid, Spain
Businesses and Stores
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If you are interested in distributing any of our brands, you can contact our distribution team at boxnox@boxnox.com.
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Yes. You can currently find ABANUC stores in Madrid, Zaragoza, Marbella, Barcelona and Andorra.
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If you represent a company and would like to purchase from ABANUC, we offer special terms for professional customers.
For more information, please contact us at abanuc@abanuc.com.